When the ‘A team’ just clicks…

When you’re an aftersales or service manager in the automotive world, or perhaps a small business owner or franchise manager in our industry, every now and again you should feel a beautiful moment where the team just ‘clicks’ and the world feels right. In this moment, the weight lifts and all the effort behind the…

Is it worth the expense and effort of sponsoring techs?

Let’s face it – sponsoring automotive tradespeople from abroad is an expensive process that requires commitment and patience. The upfront cost is tough to swallow and looks horrible in a monthly budget, and that’s sometimes enough to dissuade managers and human resources people in the automotive industry from going ahead, even if they know that…

So Just How Bad Are Our Skills Shortages?

So Just How Bad Are Our Skills Shortages? It’s a constant source of frustration for most automotive workshop managers and business owners we speak to around the country – the availability of experienced and dependable staff. The overwhelming majority of our clients are used to posting ads online looking for the right people only to…

What’s a Diagnostic Technician worth?

What’s a Diagnostic Technician worth? All too often I hear service managers complaining they can no longer find decent technicians, and yet the truth is that the skills shortage hasn’t simply appeared out of nowhere. Let’s look at a dealership’s investment necessary to develop such professionals. Take your best Technician who has at least ten…

Why do we Accept Inefficiency in our Workshops

Why do we Accept Inefficiency in our Workshops Photo Credit: Ford UK. Why is it that some Service Managers focus on how little they can pay their technicians, yet rarely look at the opportunity cost associated with them standing at the back counter waiting for parts or fumbling around in a congested car park. Regrettably…

What’s a Diagnostic Technician worth?

What’s a Diagnostic Technician worth? All too often I hear service managers complaining they can no longer find decent technicians, and yet the truth is that the skills shortage hasn’t simply appeared out of nowhere. The truth is more confronting, and so most don’t wish to face it. The truth is that the skills shortages…